Skip to main content

Experience

My professional journey building products and leading teams across retail, aviation, and technology.

Dubai, UAE

Product Leader - Digital Transformation & Innovation

Carrefour - Majid Al Futtaim Retail

  • •Direct and mentor a 19-person multidisciplinary organisation of product managers, engineers, designers, and data specialists; establish clear product vision, strategic direction, and user-centric standards that empower squads to build and ship market-leading products.
  • •Coach product managers on rigorous discovery, rapid experimentation, and product craft; instituted structured product critiques, roadmap steering, and OKRs that raised delivery velocity by 35% and elevated software quality across teams.
  • •Guided FacePay and Carrefour City+ from concept, architecture, and business case through commercial launch — the region's first AI-driven retail innovations, reaching 99.9% accuracy; partnered across Engineering, Data, Security, and Design to take each from prototype to dependable deployment at scale.
  • •Built an AI-driven, agentic planning system (Claude Code, Cursor, OpenAI APIs, MCP servers) that cut roadmap planning time by 70% and lifted delivery speed 35% — turning AI capability into a supportable, everyday product workflow rather than a one-off demo.
  • •Led the expansion of 'Scan & Go' from a single pilot to 9 countries in one year, delivering a 40% improvement in checkout times and lifting NPS to 61.
  • •Own the in-store digital product portfolio across 15 countries and 400+ stores, sustaining 99.5% platform uptime for millions of monthly shoppers while managing multi-country budgets and driving $2M+ in vendor savings.
AI Product StrategyAgentic AI / AutomationDigital TransformationOperations ManagementBigQueryLooker StudioOpsGenieGCPTeam Leadership
Dubai, UAE

Technical Product Manager - Platform & Operations

Carrefour - Majid Al Futtaim Retail

  • •Managed the rollout of new digital tools to 400+ stores, reaching 80% adoption in just one quarter through coordinated vendor and team management.
  • •Maintained platform reliability at 99.5% uptime across a distributed, multi-country footprint by setting clearer API and performance standards for our vendors and improving how we track system health.
  • •Improved our release process, cutting the time it takes to get new features live by 30% while keeping budgets on track.
  • •Implemented proactive observability (Dynatrace, New Relic) to catch platform issues early and fix them before they reached users.
Platform OperationsVendor ManagementReliability EngineeringAPI GovernanceDynatraceNew RelicOpsGenieGCP
Dubai, UAE

Senior Technical Engineer

Emirates Airlines

  • •Led the redesign of the Emirates App check-in process, using data and user research to make the experience faster and more intuitive.
  • •Guided the switch to a modern tech stack (Swift + Obj-C), which reduced app crashes by 20% and made the app much faster for users.
  • •Automated our testing processes, which cut down our QA time by 25% and made our releases more reliable.
iOS / SwiftUser ExperienceAutomated TestingMobile Architecture
Dubai & India

Earlier Career (2010–2014)

NIIT Technologies & HCL Technologies

  • •As a Technical Analyst: Improved the Emirates iPad app's performance and cut crash rates by 25% through better memory management.
  • •As a Software Engineer: Developed 'The Lancet' medical journal app, optimizing its search features and overall performance.
Mobile EngineeringPerformance TuningSearch Optimization