Anoop Sharma
Director of Product | Digital Transformation
Dubai, UAE   ·   +971-526476070   ·   anoop.sharma@ymail.com   ·   sharmaanoop.com   ·   linkedin.com/in/anoopsharma1   ·   everrun.app
Profile
Product and technology leader with 15+ years taking digital and AI-powered platforms from early architecture and inception through secure, reliable production, across global retail and aviation brands. Own product roadmaps end to end, lead and mentor a 19-person cross-functional organisation across 15 countries, and provide strategic direction that empowers teams to build exceptional products while maintaining 99.5% uptime. My career started in technical engineering (iOS/Swift, mobile architecture), giving me hands-on credibility in system design and production diagnosis, paired with high-impact people leadership and translating C-suite vision into working software. Also the solo builder of EverRun, a running app live on the App Store.
Core Competencies
  • Product Strategy & Roadmap Ownership
  • Discovery, Prioritisation & Experimentation
  • AI Product Delivery (Concept to Scale)
  • Digital Transformation Strategy
  • Cross-functional Team Leadership
  • Platform & SLA Management
  • Vendor & Procurement Management
  • Budget & Resource Planning
  • Performance Governance (KPIs / SLAs)
  • Organizational Change Management
  • Agentic AI & Automation
  • Risk Assessment & Compliance
  • Cloud Infrastructure & Analytics
  • Enterprise Platform Engineering
  • Multi-Country Operations
Professional Experience
Director of Product - Digital Transformation & Innovation
Jan 2022 – Present
Carrefour – Majid Al Futtaim Retail  ·  Dubai, UAE
  • Direct and mentor a 19-person multidisciplinary organisation of product managers, engineers, designers, and data specialists; establish clear product vision, strategic direction, and user-centric standards that empower squads to build and ship market-leading products.
  • Coach product managers on rigorous discovery, rapid experimentation, and product craft; instituted structured product critiques, roadmap steering, and OKRs that raised delivery velocity by 35% and elevated software quality across teams.
  • Guided FacePay and Carrefour City+ from concept, architecture, and business case through production launch - the region's first AI-driven retail innovations, reaching 99.9% recognition accuracy and sub-3-second checkout at scale.
  • Built an AI-driven, agentic planning system (Claude Code, Cursor, OpenAI APIs, MCP servers) that cut roadmap planning overhead by 70% - embedding practical AI directly into daily team workflows.
  • Scaled the Scan & Go mobile app from single-country pilot to 9 countries in 12 months, cutting checkout times by 40% and lifting customer NPS to 61.
  • Own the in-store digital product portfolio across 15 countries and 400+ stores, sustaining 99.5% uptime for millions of monthly shoppers while managing multi-country budgets and driving $2M+ in vendor savings.
Technical Product Manager - Platform & Operations
Jan 2018 – Dec 2021
Carrefour – Majid Al Futtaim Retail  ·  Dubai, UAE
  • Rolled out enterprise digital tools to 400+ stores across 15 countries - 80% adoption within one quarter through coordinated vendor delivery and resource planning
  • Sustained 99.5% platform uptime through service-level governance and vendor accountability frameworks - driving CSAT to 4.67 / 5
  • Reduced release cycle times by 30% by optimising delivery pipelines and integration workflows
  • Implemented API governance and observability tooling (Dynatrace, New Relic) - proactive anomaly detection, reduced mean time to resolution
Senior Technical Engineer - Mobile Platforms
Jan 2014 – Dec 2017
Emirates Airlines  ·  Dubai, UAE
  • Led UX-driven redesign of the Emirates App check-in flow - improved conversion through user research and iterative data analysis
  • Drove migration to Swift/Obj-C native stack - 20% improvement in app stability, measurably faster load times
  • Built automated regression testing framework - reduced QA cycle time by 25%
Technical Analyst  /  Senior Software Engineer
2010 – 2014
NIIT Technologies & HCL Technologies  ·  Dubai & India
  • NIIT: Optimised Emirates iPad App with memory management improvements - crash rates reduced by 25%
  • HCL: Built The Lancet medical journal app for Elsevier - advanced search and performance tuning
Products I Build
EverRun - Training app for runners and endurance athletes
Live on the App Store
Solo build - product, design, engineering & release cadence  ·  everrun.app
  • Fitness & Freshness (PMC) training-load modelling - CTL, ATL and TSB - with heart-rate and power zone analysis, power curves and automatic split detection
  • Race-time prediction, adaptive 5K / 10K / half / marathon training plans, and automatic personal-best detection
  • Coach Vera, an in-app AI coach running on Apple Foundation Models on-device, so insights work offline and health data never leaves the phone
  • Shipped 8 public releases in under a year (v1.0 to v2.0.2) across iPhone, iPad, Mac (M1+) and Apple Vision; free with a subscription tier
World Quest for Kids - Geography adventure app, ages 3-12
Live
Solo build  ·  worldquest.everrun.app
  • 195 countries of stories, quizzes, interactive maps and collectible passport stamps, designed around safe, ad-free, screen-time-friendly sessions
Skills & Expertise
Product Leadership:  Product Strategy & Roadmap Ownership  ·  Discovery  ·  Prioritisation & Trade-offs  ·  Experimentation  ·  Outcome Metrics  ·  Operating Cadence  ·  Org Design & Hiring  ·  Executive Stakeholder Management
Leadership & Operations:  Digital Transformation  ·  Platform & SLA Management  ·  Team Leadership  ·  Stakeholder Management  ·  Budget Planning  ·  Vendor Governance  ·  Change Management  ·  Service Delivery at Scale
Observability & Reliability:  Dynatrace  ·  New Relic  ·  Grafana  ·  OpsGenie  ·  API Health Monitoring  ·  Incident Management
AI & Automation:  Claude Code  ·  Cursor AI  ·  OpenAI APIs  ·  MCP Servers  ·  Agent Triggers  ·  Agentic Workflows  ·  Predictive Analytics  ·  Rapid Prototyping
Technical:  React Native  ·  Swift  ·  iOS / Android  ·  GCP  ·  BigQuery  ·  Firebase  ·  Supabase  ·  API Design  ·  Postman  ·  CI/CD  ·  Test Automation
Tools:  Looker Studio  ·  Freshdesk  ·  ServiceNow  ·  Jira & Confluence  ·  Miro  ·  Figma  ·  Python  ·  GitHub Copilot
Education
General Management Programme for Executives  ·  IIM Indore
2023 – 2024
B.E. Computer Science  ·  JECRC, India
2005 – 2009
Certifications
Simplifying Complex Decision-Making  ·  Yale School of Management
2024
Certified Scrum Product Owner (CSPO)  ·  Scrum Alliance
2017
Autonomous AI Agents & Agentic Engineering  ·  Applied AI - Claude Code, Codex
2023 – Present
Awards & Recognition
CEO Innovation Award  ·  Majid Al Futtaim (2022)
Top Talent Recognition  ·  Majid Al Futtaim (2021, 2023)
Digital Hackathon Winner  ·  Carrefour (2018)